 Frequent Ask Question |
|
|
| If you are not able to find what you are looking for, please feel free to ask our experts a question. Contact us here. |
| |
| |
| 1. How to view our products? |
|
Answer:
Please register before you want to view our products.
Tel.:(86)20-84548756
Fax :(86)20-84590627 |
|
|
|
| |
| 2. How to contact us? |
|
Call 020-84548745
FAX 020-84500864 |
|
|
|
| |
| 3. How to place my online order? |
|
|
Answer:
Choose your items→ inquiry now/ add into your shopping cart→ check out→ login→ consignee information→ choose the shipping ways→choose payment ways→order confirmation
|
|
|
|
| |
| 4. How is my order status? |
|
Answer: Please click here “order status” |
|
|
|
| |
| 5. What forms of payment do you accept? |
|
Answer:
We accept TT, western union. L/C. |
|
|
|
| |
| 6. Will I get a receipt with my order? |
|
Answer:
No. Please print your order confirmation as your receipt. |
|
|
|
| |
| 7. Will my credit card be charged immediately? |
|
Answer:
Your credit card will be charged prior to shipping. Any problems with your credit card can result in shipping delays. Please make sure your contact information is correct in case we need to verify your credit card. |
|
|
|
| |
| 8. How will my order be delivered? |
|
Answer:
All orders are shipped via FedEx, UPS, DHL, by air or by sea. |
|
|
|
| |
| 9. Can you store my personal information so I don't have to continue completing my information when placing an order? |
|
Answer:
Yes, register online and we can store your billing and shipping information on our secure server to save you time during checkout. To get started, click "Login" at the top of the page, sign in when prompted to do so, and access your contact, billing and shipping information. |
|
|
|
| |
| 10. How secure is my online order? |
|
Answer:
Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your compute transmission and our server, so that only data to and from these sources can be valid. |
|
|
|
| |
| 11. I lost or forgot my Password |
|
Answer:
please click here “lost password” link and you should be requested to enter your email address (which is also your username) and our system will resend you the original password. |
|
|
|
| |
|
